Jobs description/Role
Employment: Full Time
We are significantly more than a global leader. We are over 240 000 women and men who share a singular characteristic.
Every day, we welcome the world. We care for countless individuals. Curiosity is what drives us all. We enjoy mixing cultures. We celebrate our differences
Yes, we are the leaders. But we desire to go further, with courage, ingenuity, and zeal.
Raffles Palm
Raffles the Palm Dubai is located on the western crescent of Palm Jumeirah, the largest artificial island and archipelago in the world. This opulent five-star hotel's 391 spacious rooms, suites, and villas are adorned with hand-crafted Italian accents and complemented by carefully chosen amenities to create an ambiance of elegance. Guests can enjoy panoramic views, a private beach, and state-of-the-art entertainment and recreational amenities, such as specialty stores, a VIP movie theatre, trademark and exclusive restaurants, and elegant banquet and meeting rooms.
When visiting Raffles, guests will discover the hotel's unique personality and history. At the heart of every Raffles is the provision of considerate, individualised, and discreet service to well-traveled guests. Raffles Hotels & Resorts is an award-winning, international luxury hotel chain that dates back to 1887, when the Raffles Hotel in Singapore opened. The portfolio currently consists of eleven opulent properties, ranging from remote resorts to downtown hotels in prime global locations.
The Position
The primary objective of this role is to provide leadership and management for the Food & Beverage Division, as well as to be accountable for operations assets, its personnel's activities, personal property, use, and outcome. This job is also responsible for formulating business plans that result in the long-term growth, profitability, and customer loyalty of the division.
KEY ROLES & RESPONSIBILITIES
Maintain and advance the service culture and operating standards of Raffles.
- Direct all operational activities toward achieving the hotel's objectives, which include Gross Operating Profit, Guest Satisfaction, Brand Consistency, and Employee Engagement.
- Establish monthly company plans, budgets, and projections, as well as performance reports.
- Coordinate the creation, interpretation, and execution of Raffles / hotel's policies, operating procedures, training programmes, manuals, directives, menus, work schedules, rules, and regulations for the food and beverage employees.
- Examine daily reports for inconsistencies.
Implement the service culture and operational standards of Raffles.
- Conduct random audits to ensure that the F&B Division adheres to all requirements consistently.
- Keep accurate records of employees' attendance, appearance, work and vacation schedules, labour costs, payroll, absenteeism, turnover, and disciplinary actions.
- Approve the hiring and termination of food and beverage staff and personnel, and is accountable for frequent on-the-job training.
- Ensure that HACCP policies and procedures are implemented throughout the F&B Division.
- Maintain the highest standards of hygiene, sanitation, and cleanliness in food and beverage areas by working closely with local, state, and municipal agencies.
- Handle any guest complaints in the food and beverage division. - Monitor all F&B prices, develop benchmarks, assess sales mix, and ensure the optimum pricing plan is in place to generate profitability.
- Coordinate the selection, acquisition, storage, inventorying, maintenance, and utilisation of all food and beverage-related supplies and equipment.
- Create innovative and unique promotions to enhance guest satisfaction in accordance with the Raffles standard operating procedures.
- Establish and maintain efficient communication across all operational departments.
- Conduct a daily F&B meeting to cover VIP visitors in residence and arrival, F&B income updates, operational difficulties, and opportunities for improvement.
- Maintains positive working relationships with all divisions in order to develop and promote a cooperative and harmonious working environment that is conducive to the highest levels of employee morale, productivity, and efficiency/effectiveness.
- Ensure that all F&B establishments regularly update the Guest Preference database.
- Coordinate promotional plan with Public Relations and menu cycle planning with the Executive Chef
Develop an effective F&B management team to assume the next position. Growing Raffles Managers - Respond appropriately to any hotel emergency or safety concern.
PERSONAL ATTRIBUTES
- Strong business/financial acumen and grasp of premium hotel operations - Serve as a role model in delivering beautiful and understated service with finesse
- Exhibit leadership traits to foster employee engagement
- Strong interpersonal skills and attention to detail - The candidate must be current on F&B trends and familiar with the effective concepts
- The candidate should be familiar with digital platforms and use them effectively to increase the visibility of the F&B product
- Effective communicator who speaks English fluently. The ability to converse in a local language where the hotel operates (e.g., French, Mandarin, Arabic, etc.) is a plus - Proven organizational skills, with the ability to set and achieve quality deadlines.
- Excellent knowledge of budgeting, forecasting, spending, and payroll control - Executive presence - self-assured, quietly confident, and humble
Requirement
QUALIFICATIONS
- A degree from an accredited hotel school is preferred.
EXPERIENCE
- Minimum of 5 to 7 years of experience managing F&B operations in a premium hotel, obtained from working in significant cities/resort areas around the world.
About Company
A compassionate employer who provides employees with respect, training, and career development. A desirable employer offering over one hundred vocations across five continents.
We are considerably more than a global leader. We are 250,000 hoteliers that share a love for hospitality. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), as well as an owner and investor (HotelInvest), we devote all of our efforts to establishing "Feel Welcome" as the premier hotel guarantee.
From luxury to economy and in every corner of the globe, the more than 20 brands of AccorHotels provide to the demands of business and leisure travellers seeking comfort, attentiveness, and high-quality services.
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