Jobs description/Role
Employment: Full Time
• To set up, change, and keep an eye on the IT network, servers, network security, and commissioning/configuration of routers, switches, etc., as needed to meet the needs of business operations and in line with standard operating procedures.
• Help and support people with questions and problems about computer systems, software, and hardware, either in person or remotely.
• Manage and keep up with the permissions and folder structure of distributed files on the server.
• Handle the creation of Microsoft Teams user accounts, as well as troubleshoot and solve problems that end-users bring up.
• Make new email accounts and signatures for all current and future employees from all of the company's subsidiaries. Make sure that all of the contact information for all Active Directory users is up to date.
• Cisco Call Manager is in charge of new handset requests, creating extensions, and giving out handsets.
• It's up to the RSA administrator to handle new requests from end users for creating a PIN and getting an account set up.
• Install software application updates, new firmware, and patches
• Set up and install new IT equipment, networks, software, and applications
• Make sure that servers and hardware configurations have backups in case data is lost or something goes wrong. Including making tape backups that work.
• Find and fix technical problems, such as setting up and configuring a network.
• Keep the NTFS permissions on the distributed file server and the SharePoint library up-to-date.
• Take care of, set up, and keep an eye on Managed File Transfer Solution GoAnywhere and help end-users or back-end servers find a solution.
• Take care of, set up, and keep an eye on the Digital Rights Management Solution Seclore and offer a solution for end-users or back-end servers
• Make policies, patches, and upgrades for Endpoint Protection Manager, including responding to threats that the application finds.
• Answer support tickets and phone calls from people who use IT equipment and software.
• Get, answer, and deal with relevant questions and requests in as little time as possible
• Do any special projects that the line manager or management assigns to meet business needs.
• Take on any other tasks that may be added from time to time depending on what the organization needs.
Requirement
• A bachelor's degree or higher in IT or a related field and at least five years of experience in a similar role.
Professional certifications (CCNA, ITIL, and MCSE) Excellent communication skills Excellent problem-solving skills Excellent customer service skills Excellent troubleshooting skills
About Company
Etimad Holding is a technology solutions and services company that focuses on security system solutions, system integration, project fulfillment, and execution. We are a dynamic company made up of highly skilled people who can offer solutions in our field based on what the user wants or needs.
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